Refund & Return Policy

We stand behind the quality and craftsmanship of every piece we create. If for any reason you are not completely satisfied with your purchase, our Refund & Return Policy is designed to be straightforward and fair.

1. General Return & Exchange Policy

a) Our 30-Day Promise

We offer a 30-day window for returns and exchanges on eligible items,
starting from the date your order is delivered.

b) How to Initiate a Return or Exchange

To begin the process, please visit our online Returns Center or contact
our customer care team at
care@jacketzhub.com
with your order number.

Condition of Returned Items

To be eligible for a return or exchange, items must be:

• Unworn, unwashed and undamaged
• All original tags attached
• Returned in original packaging

We reserve the right to refuse returns that do not meet these conditions.

c) Return Exclusions

The following items cannot be returned or exchanged:

• Custom-made or personalized jackets
• Items marked as “Final Sale”
• Gift cards
  
  

2. Refunds

a) Processing

Once your return is received and inspected (usually within 3–5 business days),
we will process your refund.

b) Refund Timeline

Approved refunds are issued to the original payment method within
5–7 business days. Additional time may be required by your bank
or card issuer to reflect the refund.

c) Refund Amount

Refunds cover the purchase price of the returned item(s).
Original shipping charges are non-refundable.

3. Exchanges

If you require a different size or colour, you may request an exchange
through our Returns Centre. Replacement items are shipped after the
returned item is received and approved.

4. Custom & Personalized Orders

a) Our Commitment to the Perfect Fit

Custom jackets are created uniquely for you based on selected style,
materials and measurements. For this reason, custom orders are
non-refundable.

b) Complimentary Alteration

If your custom jacket does not fit as expected, we offer one free alteration.
Please contact us within 14 days of delivery to arrange the alteration.

5. Damaged, Defective or Incorrect Items

Our Mistake? We’ll Fix It.

If you receive a damaged, defective or incorrect item, contact us at
support@jacketzhub.com
within 7 days of delivery.

Please include your order number and clear photos of the issue.
We will cover all return shipping costs and send a replacement
at no additional charge.

6. Order Cancellation Policy

Orders may be canceled for a full refund within 24 hours of placement.
Once an order has been processed or shipped, cancellation is no longer possible.
In such cases, you may return the item after delivery in accordance
with this policy.

Questions?

If you have any questions regarding our Refund & Return Policy,
please contact our customer care team. We’re always here to help.

JacketzHub Customer Care
Email:
support@jacketzhub.com